Regal Insurance Agency ("Regal Insurance Agency," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information you provide when visiting www.regalinsuranceagents.com and when you communicate with us by website form, phone, email, and text message.
By using our website or submitting information through our forms, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide
- First name and last name
- Phone number
- Email address
- Mailing address (if provided)
- Date of birth (if provided)
- Insurance interests or plan preferences
- Information about your current coverage or lack of coverage
- Medicare-related information you voluntarily provide
- Marketplace/ACA-related information you voluntarily provide
- Any information you submit through web forms, quote requests, appointment requests, or contact forms
B. Communication Information
- Text message opt-in status
- Text message content you send us
- Email correspondence
- Call requests or appointment requests
- Communication preferences
C. Technical / Website Usage Information
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use your information to:
- Respond to quote requests and inquiries
- Provide insurance information and policy support
- Schedule appointments or consultations
- Contact you regarding life, health, Medicare, Marketplace, auto, home, commercial, or other insurance products
- Send informational and service-related text messages
- Send promotional text messages only if you separately opt in
- Verify your identity
- Maintain records of consent and communications
- Improve our website, services, and customer experience
- Comply with legal, regulatory, carrier, and licensing requirements
3. Text Messaging / SMS Privacy
If you opt in to receive text messages from Regal Insurance Agency, we may send:
Informational / Non-Marketing Messages
- quote follow-ups
- appointment reminders
- policy-related communications
- account service messages
- customer support messages
- document requests
- insurance-related follow-up communications
Marketing / Promotional Messages (Only with Separate Consent)
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.
- special offers
- educational insurance campaigns
- promotional content
- product availability updates
- event invitations
- seasonal enrollment reminders
4. Consent to Receive Text Messages
By checking the applicable consent box on our website forms, you expressly authorize Regal Insurance Agency to contact you via SMS/MMS text messages at the mobile number you provide.
- Consent for informational / non-marketing text messages may be required for service-related communications.
- Consent for marketing / promotional text messages must be separate and optional.
- Consent to receive marketing text messages is not a condition of purchase or enrollment in any insurance product.
5. Medicare and Marketplace Contact Consent
If you request information regarding Medicare or Marketplace / ACA health insurance, you may be asked to provide specific consent authorizing a licensed agent to contact you regarding those plan types.
By submitting those forms and checking the applicable consent boxes, you acknowledge that:
- you are requesting contact from a licensed insurance agent;
- you understand the contact may include calls, texts, emails, and/or prerecorded voicemail (where permitted by law);
- you understand this is a solicitation for insurance;
- your consent is not a condition of enrollment.
6. Sharing of Information
We do not sell, rent, lease, or share your personal information with third parties for their own marketing purposes.
We may share your information only as necessary with:
- insurance carriers
- insurance wholesalers / FMOs / IMOs
- CRM or software providers
- website / hosting vendors
- text messaging providers
- compliance vendors
- appointment scheduling providers
- legal, accounting, or regulatory advisors
- government agencies or regulators when required by law
Important A2P / SMS Statement
All text messaging originator opt-in data and consent information will not be shared with any third parties for marketing or promotional purposes.
7. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, and similar technologies to:
- improve website performance
- understand user behavior
- measure campaign effectiveness
- enhance user experience
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- fulfill the purposes described in this Privacy Policy,
- maintain business records,
- comply with legal, carrier, licensing, and regulatory requirements,
- document consumer consent where applicable.
10. Your Choices / Opt-Out Rights
You may:
- opt out of marketing emails using unsubscribe links
- opt out of text messages by replying STOP
- request updates to your contact information
- request that we stop contacting you for marketing purposes
11. Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
14. Contact Information
Regal Insurance Agency · 1825 St Julian Pl # G-3 · Columbia, SC 29204
Office: (833) 840-5683 · Local: (803) 470-4544
Email: info@regalinsuranceagents.com · www.regalinsuranceagents.com